Privacy

SECURITY

If you select the Pay by credit or debit card online button you will be linked to our 128 bit secure server, where you will be asked to enter your credit/debit card details. All transactions are manually processed through Llloyds TSB Cardnet or Paypal and are100% safe


PRIVACY: 

Lanes Garden Shop is registered under The Data Protection Act 1988.

We treat all your personal information as confidential, although we reserve the right to disclose this information in the limited circumstances listed below:

We only collect relevant data to enable us to process your order and monitor behaviour patterns in our web shop. This can include the use of a “cookie” which is a small amount of data that is sent to your browser and stored on your computer. If you wish to block cookies you need to re-configure your browser.

If the police or any other regulatory or government authority requests your personal information or user information for investigation into suspected illegal activities, we are entitled to do so.

We never sell personal information to other companies.


INDEMNITY:

You agree fully to indemnify, defend and hold Lanes Garden Shop, our officers, employees, agents and suppliers, harmless immediately on demand, from and against all claims out of breach of conditions by you or any other liabilities arising out of your use of this web site, or the use by other person accessing the web site using your shopping account and/or your personal information.


LIABILITY:

Lanes Garden Shop total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Lanes Garden Shop to the customer, together with any postage & packaging costs incurred. Lanes Garden Shop shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.

Lanes Garden Shop can not be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including account details or details you provide us when accessing or ordering from Lanes Garden Shop web site, unless this can be proven in law to be due to our negligence.

Lanes Garden Shop will not be liable to you or in breach of contract for delay or failure to perform due to a cause beyond our reasonable control.

Lanes Garden Shop will not be liable for any damage or injury arising out of any of products purchased from Lanes Garden Shop web site. Operating & safety instructions are supplied where necessary by our suppliers. Lanes Garden Shop can not be held liable for the misuse of any of the product we sell.


RETURNED OR EXCHANGED ITEMS:

You can return or exchange your order within 14 days from receipt of order. The item must be returned unused and in its original packaging to receive a refund/exchange. Return delivery costs are non-refundable.

Please notify us via email or use our contact form to obtain a return or exchange number before returning any goods.

A returned or exchanged item is the customer's responsibility until received by Lanes Garden Shop. We therefore advise you use an insured delivery method to return an item to Lanes Garden Shop, as we are not accountable for parcels being returned that are lost or damaged in transit.


EXCEPTIONS TO RETURNS OR EXCHANGES:

The supply of goods made to the consumer's specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.


DAMAGED GOODS

In the unlikely event you receive a damaged item, please contact us within 2 days of receipt of order. We can then arrange for a refund or replacement (if in stock) after the damaged item has been returned to us. In these circumstances Lanes Garden Shop will reimburse the customer for the reasonable delivery cost of the returned damaged item.


SHORTAGE IN ORDER

In the unlikely event you do not receive your full order, please contact us within 2 days of receipt of order via email.

PRODUCT IMAGES & DESCRIPTIONS

Every care is taken to ensure descriptions and specifications of the products shown on our web site are correct. All dimensions are approximate and slight colour variations may occur due to the nature of photo reproduction onto the web site or a product being handmade.

Lanes Garden Shop assumes no responsibility for the content of any web sites which Lanes Garden Shop web site has links to.


WEB UPDATES:

Lanes Garden Shop web site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to dispatch of such goods.


COPYRIGHT:

All materials contained on Lanes Garden Shop web site (unless otherwise stated) remain the sole property of Lanes Garden Shop and can not be reproduced without prior permission.


JURISDICTION:

Every purchase made on Lanes Garden Shop web site shall be deemed performed in England. The use of the website and the Terms & Conditions shall be governed, construed and interpreted in accordance with English law and you agree to submit to non-exclusive jurisdiction of the English court.


STATUTORY RIGHTS:

These Terms & Conditions do not affect your statutory rights.